Returns

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

- Gift cards

- Health and personal care items

To request a return, please email contact@botanicalbaby.com.au with your order number and the item/s you would like to return to begin the returns process.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only full priced items or promotional items may be refunded, unfortunately clearance and sale items cannot be refunded.

Shipping

To return your product, you should mail your product to: 52 Gore Avenue, Kirrawee, NSW 2232 Australia. Shipping costs are non-refundable.